our return policy

 

RETURNS, REPLACEMENTS AND REFUNDS

Products purchased directly from Sentinl / GetIDENTILOCK.com may be returned under the following circumstances:

  • Within 1 year of the date of original shipment for a defect *; or
  • Within 90 days of the date of original shipment for any reason**

* The IDENTILOCK™ product warranty does not apply to IDENTILOCK™ that are purchased from an unauthorized seller, unless the warranty is explicitly transferred from the original purchaser.

** 90 day return policy applies only to IDENTILOCK™ that are purchased directly from Sentinl Inc. / GetIDENTILOCK.com (either via phone or the online store).

 

Returns

We stand behind our technology and the promises we make. If you are not satisfied with IDENTILOCK™, returning it is easy.

Your IDENTILOCK™ is an advanced, precision electronic device and should be treated with care according to the instruction manual. Failure to handle the device according to instructions may void the product’s warranty and violate terms of the guarantee.

Returns must occur within the allotted time since purchase, and an original receipt is required and may only be processed after speaking to a Sentinl Inc. representative, by phone, to issue a return authorization ticket. The representative will trouble-shoot any problems with the device and its use prior to making a return, as to eliminate any confusion or misuse which may have impacted satisfaction. At this time, a return ticket may be authorized. Returns made without authorization will be refused and returned. Items returned must be in original condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, or boxes. Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. After receiving your authorization, return the IDENTILOCK™ through the postal carrier of your choice.

Contact our Sentinl Inc. customer service support@getidentilock.com for authorization to return your IDENTILOCK™ for a refund.

 

IDENTILOCK™ Satisfaction Guarantee

We Guarantee your Satisfaction! Sentinl Inc. is certain that you will be satisfied with your IDENTILOCK™. As a result, we offer a generous money back guarantee. If your IDENTILOCK™ is received by Sentinl Inc. within 3 months from the noted date of shipment, your IDENTILOCK™ price (less Shipping and Handling) minus an 18% product return fee will be refunded to you subject to terms and conditions. You will also be required to pay for the return shipping costs. You must contact Sentinl Customer Service at support@getidentilock.com to obtain a Return Materials Authorization (RMA).

Please note that only orders placed directly through Sentinl Inc. and GetIIDENTILOCK.com are eligible for the money back guarantee. Devices purchased through from retail partners are subject to the retailer’s return policy and must be returned to the location from which the device was originally purchased. Devices purchased from unauthorized sources are not eligible for guarantee.