Products purchased directly from Sentinl / GetIDENTILOCK.com may be returned under the following circumstances:
* The IDENTILOCK® product warranty does not apply to IDENTILOCK that are purchased from an unauthorized seller, unless the warranty is explicitly transferred from the original purchaser.
** 90 day return policy applies only to IDENTILOCK that are purchased directly from Sentinl Inc. / GetIDENTILOCK.com (online store) shipped within 50 US states.
We stand behind our technology and the promises we make. If you are not satisfied with IDENTILOCK®, returning it is easy.
Your IDENTILOCK is an advanced, precision electronic device and should be treated with care according to the instruction manual. Failure to handle the device according to instructions may void the product’s warranty and violate terms of the guarantee.
Returns must occur within the allotted time since purchase, and an original receipt is required and may only be processed after speaking to a Sentinl Inc. representative, by phone, to issue a return authorization ticket. The representative will trouble-shoot any problems with the device and its use prior to making a return, as to eliminate any confusion or misuse which may have impacted satisfaction. At this time, a return ticket may be authorized. Returns made without authorization will be refused and returned. Items returned must be in original condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, or boxes. Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. After receiving your authorization, return the IDENTILOCK through the postal carrier of your choice.
Contact our Sentinl Inc. customer service email@example.com for authorization to return your IDENTILOCK for a refund.
We Guarantee your Satisfaction! Sentinl Inc. is certain that you will be satisfied with your IDENTILOCK. As a result, we offer a generous money back guarantee. If your IDENTILOCK is received by Sentinl Inc. within 3 months from the noted date of shipment, your IDENTILOCK price (less Shipping and Handling) minus an 18% product return fee will be refunded to you subject to terms and conditions. You will also be required to pay for the return shipping costs. You must contact Sentinl Customer Service at firstname.lastname@example.org to obtain a Return Materials Authorization (RMA).
Please note that only orders placed directly through Sentinl Inc. and GetIIDENTILOCK.com are eligible for the money back guarantee. Devices purchased through from retail partners are subject to the retailer’s return policy and must be returned to the location from which the device was originally purchased. Devices purchased from unauthorized sources are not eligible for guarantee.
Purchases sent outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. The recipient is responsible for paying all duties, taxes, fees, and international costs. Please review your countries import laws and fees before placing your order. If a shipment is lost, abandoned or you refuse a shipment due to the local taxes or duties not being paid, IDENTILOCK® will not issue you a refund for your order. Orders can be delayed due to verification or time of order being placed. Orders may be delivered in separate shipments.
**International orders may be assessed additional fees by the destination country that must be paid by the customer at the time of delivery. The price of the IDENTILOCK does not include customs fees. Those must be paid by the individual.
All orders are typically processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional 2-7 days in transit for US order and 4-30 days for International order.
Pre-order means that the product is not currently in stock but you are allowed to place your order as per normal if you'd like to secure your IDENTILOCK before units inventory is received. We will, update you after Pre-order when inventory is available for shipping. Please understand listed availability timing is a projection based on latest information from our manufacturing partner thus subject to frequent change.
Updated: July 16th 2019